So very much pleased with Shane Awtrey and his crew!
They were friendly, clean, knowledgeable, quick and was here when they said they would be. Any time we've called Shane about a question or something he always called us right back. We didn't have to wait like with most contractors for that evening or even the next day or two. He always called us back within minutes. We definitely will recommend them to everyone. We really like the quietness of the new units.
Mr. Awtrey has maintained my A/C & furnace for several years. When it came time for a new system, I automatically called him. Shane is always prompt, fair and gets the job done in a timely manner. Shane is a 10 on a 0-10 point scale.
After getting several bids from various companies around town, I decided on Awtrey. And it was the right decision. Many of the other guys did not want to deal with the additional ductwork that I needed to get my house properly heated and cooled. But Awtrey came up with an affordable and creative way to run new ductwork, and replace my extremely old system. Plus, Shane was very knowledgeable about available rebate programs which helped save me money. They were so easy to work with, gave me a competitive price and did a great job from start to finish.
AC unit was not working on a Sunday afternoon, but didn't truly confirm unit not properly functioning until very early hours of Monday. I started calling around the top rated companies on Angie's list and the first two companies didn't have live representatives until after 8am. I made contact with Shane (owner of Awtrey) at about 6:30am and he fit me in his schedule the same day and was at my house within several hours. I was so worried for my pets for this day was suppose to get up to 90 degrees.
Shane was very professional, relaxed and knowledgable. He willing shared other information about our AC/furnace units that could save us money if we were to make a few minor changes. He was sure to put booty cover over his shoes to not harm our carpet from outside debri. Shane happily accepted the Angie's list coupon and welcomed my business. Very satisfied and will have them out again for other services.
We are writing to thank you for including Awtrey Heating & Cooling among the HVAC service providers in your High-Efficiency Rebate Program. On a scale of 1 to 5, Shane Awtrey and his crew (Tony and Austin) rate a 10. We honestly believe they are the most professional, knowledgeable and friendly group of men to ever work in our home.
Our 18-year old furnace began micro-cycling (5 second cycles) two days ago. We’d already had the HVAC contractor who provides our bi-annual inspections take a look at the furnace and were not impressed with their response as to the cause of the problem. Shane Awtrey was recommended by a friend. Shane came out, listed 3 possible repair scenarios and the price of each. Then he mentioned the multiple reasons to install a new, replacement furnace. His logic was impeccable. But then he took the time to explain your program whereby we could install a new furnace that you would finance for us and we were sold.
Shane and his crew showed up at 8:30 AM today as promised. They took care to lay down runners and mats to protect our floors and carpeting. His crew was clean-cut, well-spoken and polite. They worked steadily throughout the day and finished in about 8 hours. They cleaned up every inch of their work areas (both inside and out) and left our house in immaculate condition. Then Shane stayed to show us each component of the system, how to program the new thermostat, gave us all our pamphlets and brochures and thanked us for the business.
You have made an excellent choice in selecting Awtrey Heating & Air Conditioning as a partner in your energy efficiency program.
Shane came out and gave us an estimate to replace our 30 year old system. His was the last of 7 estimates. No hard sell, just good information. As we walked around Shane told me more useful things about HVAC in my house than the other 6 estimators combined. His bid was at the low end, the proposed system looked good (I checked it out on the web), he was professional and pleasant with good references so we selected him. The installation was smooth and the new system is a pleasure. I highly recommend the Awtrey HVAC company without hesitation.
Shane absolutely saved the day! A/C unit went out during the heat of the summer. Shane came after all his other appointments on the same day. He fixed the a/c unit on the spot. What a great person!I recommend Shane to all of my friends and family. Simply put ... best price, quality work and great service!
About four years ago my furnace had to be replaced. I found Awtrey HVAC on the internet. Called him, he came out promptly put in a bid and did the work. A little over a year later my main AC unit broke. Since I was satisfied with the work on the furnace I called Awtrey again to replace that unit. Then this Spring my second AC unit broke and I called him back. That was three separate jobs and all were done in an high quality, professional way. Shane Awtrey is a young man with high principles. I trust him with my HVAC needs, although as i told him after the last job I hope I didn't have to call him back in the near future...but if something did break he would get the call. He also believes in service after the sale. He doesn't install then disappear.
My A/C was blowing warm air, it was the end of the day, I called to get an estimate for low freon b/c that's what I thought it was. The guys were getting ready to go home for the day, they went out of their way to come by my house and made it to my home in less than a half an hour from making the call, (I had a sick toddler at home)had the a/c going cool in about 20 mins. A part had gone bad in the unit and they had the replacement part in the company vehicle even for my very old unit. No problems since and at a cost a single mom (me) could afford. Great customer service, completely out of their way to help, knowledgeable. Absolutely 100% will be referring this company. I cannot thank them enough.
I used Awtrey Heating & Air Conditioning to repair the air conditioning unit last week. He cleaned and serviced the air conditioning unit and in the process found that the condenser coil had a problem so replaced it. He also checked the main furnace unit and recommended changing the filter and getting disposable filters. He also checked the duct work and recommended that I get one of the ducts replaced eventually. We also worked out on a service agreement so that I will continue with the company. Though I had to pay extra money for the service agreement I think I was worth it. He was knowledgeable, pleasant, and thorough. He recommended so many things and told me what I needed to do to help make the AC unit work better. He did not try to sell everything to me upfront. He was a great guy. I was really happy to have hired him for the work. His customer service skills were good. He was truly dedicated to do the work that he loved to do and tried best to help me as a customer and give the best service possible. I would also like to highlight one thing. Once I came home from a vacation on a Sunday night to find that the AC was not working. I emailed this man at 11:30 at night, and he called me at 8 in the morning the next day and said he will be dropping by to check, and he was here by 9. That was a really spectacular experience I had with him.
The company installed a new heating and cooling system in my home. They showed up on time. The owner was the one who did the work. They were very courteous when they were working. They cleaned up everything when they were done working. They put covers over their shoes when they were in the house.
Thanks again for the great job you did for Lemay Church of Christ! We really appreciate your work and dedication to serving our congregation. We hope our continued relationship will be rewarding and beneficial for both of us.
Shane, Thank you very much for doing our air conditioner/furnace yesterday. Most people had the day off. It is great to finally have a cool house. You did a wonderful job and we certainly appreciate what you do for us. Thanks again. Have a Safe and Happy 4th!
Although the circumstances were not pleasant, the experience was. My heater went out in the winter, Shane repsonded immediatley and fixed the problem professionally at a reasonable price. Then, when my AC went out this summer, he duplicated his success and fixed that too. Shane knows his trade. He takes the time to explain what happened, why it happened, and how to keep it form happening again. He takes pride in hiw work and it shows. Thanks Shane!
Thanks for finding and removing the bird's nest that was in our unit. Not in a million years would we have thought birds were responsible for our air conditioner not working. We really appreciate your prompt service and attention to detail. We made the right decision to set up a maintenance agreement with your company and look forward to working with you!
It is a pleasure to experience the work of a professional tradesman in this day and age. Shane came in and completely reinstalled my HVAC, correctly, and the improvement in operation is outstanding. My utility costs also reflect the improved operation. This was a good example of "you get what you pay for". Shane has proved to be responsive and timely in his work and for 'fair-market-value'. I recommend Shane without qualification. .....a Retiree on fixed income.
Shane and his company have performed work on properties I owned on several occasions. I have always been pleased with the results. They are quick to respond to emergencies, very professional and knowledgeable, and gave me a fair price. I highly recommend Awtrey Heating and Cooling. One of the best in St. Louis.
Awtrey has taken care of several rental properties for me and I have been very pleased with the results. He returns phone calls promptly, explains what needs to be done and gives me a fair price. I like working with an owner-operator who gives special attention to every customer. Thanks Shane!
Shane did an excellent job on my heating problem. He came on time and within less than 2 hours from initial phone call. He does not make you buy anything other than what is needed, push products, or pressure you into anything and that is a BIG plus. He is very knowledgeable, great on prices, and I recommend this company highly.
I had an air conditioning unit installed in my 3 story home. It has 6 bedrooms and 3 1/2 baths. They removed and disposed of the old unit. There was no additional ductwork needed. I have used their services on several occasions. Each time, I am quite pleased with their services. They always call me right back to schedule an appointment. I find them to be very trustworthy and complete quality work.
Awtrey Heating and Air Conditioning Company is the TOPS. The quality equipment and the services provided were excellent. Every aspect of the job was explained to me. There was no clean-up required on my part by the time they left. The prices for both equipment and labor were the best that I could find. I have already recommended this company to many friends and relatives.
I have several rental properties that have all required heating and AC work
of some kind. I used Awtrey Heating and Cooling for both the maintenance
and service work. Shane Awtrey was responsible, reliable and honest. I
would highly recommend him to anyone in need of this kind of work.
Shane is by far the best service person I have ever dealt with. My furnace went out this past winter and I solicited several bids to have a both a new furnace and AC unit put in. I was told by other contractors that it would take two days to put in and was quoted some really outrageous prices on lesser quality products. I even solicited a reputable family friend who did actually come in with a decent bid, was very knowledgeable, and offered a two day turn around. I almost went with him, but I still had an appointment with Awtrey the next morning. I am so glad I kept my appointment with Awtrey. I did not tell Shane I had talked to anyone else. He didn't ask either. I just let him quote me for the system I wanted. He came in being as knowledgeable if not more then the family friend and even quoted me a lower price for a better system then anyone I talked to. He even one upped everyone by stating he can get them installed in one day. He was able to do this be taking measurements and planning ahead. Something you don't see every day. It's been a few months now since Shane did in fact complete the install in one day. My new furnace and AC work great.
Shane took the time to give us a comprehensive bid and to design the
best system for our older home - our second floor is now comfortable
summer and winter. He answered all our (many!) questions thoughtfully
and was always professional and on time.
Thanks for all the hard work and talent you put into our home. We will be recommending you to anyone who needs HVAC services.
Prompt, personal and professional service. I would highly recommend to anyone needing heating and/or cooling service.
My AC went out yesterday, before the storm. I gave Awtrey a call at 8:00 this morning. I talked to Shane. He was very accommodating about time. He met me after I got off work at the house and had me up and running, for a lot less money than I expected. He was very personable, gave me some good tips. I am very glad I called him. Big Kudos. Need Heating and AC, give them a call FOR SURE!!! I already feel the cool!!!
Thanks again for coming by tonight. I just put the new filters in and the AC
is running on the 2nd floor. I can already see the temperature coming down.
I really appreciate your prompt response.
Good luck with your business - I will keep you in mind of all of my family
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