St. Louis Heating & Air Conditioning

St. Louis HVAC Reviews

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Awtrey Heating & Air Conditioning cares about our customers. We're don't just go for 100% satisfaction - our aim is to thrill our customers with exceptional indoor comfort solutions.

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Customer Reviews

We are so HAPPY that we chose Awtrey’s to install our new air conditioning unit. Shane, the owner, is extremely detailed which is very important to us. He noticed things that needed to be improved upon with our new installation and pointed them out to us. The price he quoted us was fabulous and included many, many discounts as well. He offered us discounts that other businesses did not…also, we were happy to recieve a labor warranty for 5 years on top of the 10 year warranty! That settled it for us! Gene & Bryan were the installers on this job and were extremely efficient, answered all our questions, and kept our home very clean in the process. Love those little booties guys! They seemed to have a thorough knowledge of how to install properly. We are so happy we chose them and feel very secure in our choice. That is a great, great feeling!

Cathy S.

Great experience. i used Awtrey in the late spring, when my a/c wasn’t cooling. they fixed it right up. and i just had them out again to give my heater a once over. tony was the technician each time, and he was very professional.

Erin A.

This is the company to hire! I am so very happy with their work. You can not only trust Shane …. But also receive excellent work at a fair price. Thumbs Up! Look no further.

Sally L.

Tony was terrific – professional, courteous and on time. Couldn’t ask for a better heating and cooling provider.

Martin F.

Bryan and Gene at Awtrey HVAC are AWESOME! They are professional in their installation. They are knowledgeable about the equipment they install. They were patient when I asked questions and gave a thorough answer. They took GREAT care to cover my wooden stairs inside, they were careful when carrying in the equipment, and they cleaned up and hauled away the old AC and Furnace! They did an attic install for the furnace, they had to arrive early at the office to make custom pieces for my install, and from now on, Awtrey is the only ones working on my furnace and ac for service or otherwise! I’m a customer for life! Their prices are EXCELLENT, they don’t try to sell you something you don’t need, they don’t push sales, and they are absolutely the BEST people to have work on or do an install for you! I don’t generally write reviews, but my service was so outstanding, that I felt it warranted a GREAT review. Keep up the GREAT work guys!

Brenda A.

Shane – Thanks again for getting this done so quickly. You guys were professional, prompt, and got me out of my mother in law’s house extremely quickly! I will be sure to recommend your company to any family or friends in need of HVAC work. We got three quotes from reputable companies, and you easily took the most time to make sure we made the right choice that will work long term. The other two guys just threw a price at me. You went above and beyond which is why I chose you. I’m confident I won’t regret my decision.

Tony M.

I have used Awtrey for two furnaces and an air conditioner. These guys are great. They always get the job done as quickly as possible and they do it the right way the first time. I would never call anyone else for service.

Frank B.

I live in New Orleans and the A/C went out at my rental property on a Sunday in the middle of summer. I called Awtrey and they were able to diagnose the issue that day. The process from diagnoses to installation of a new system went flawless. They kept me up to date throughout the process and was able to find a unit that came with a rebate that put the total below the original quote. Great company!

Nathan F. – St. Louis

Great service and very professional! I highly recommend them to do anything you may need in terms of heating and air. I personally used them for a professional office buildout and they exceeded expectations with everything! Thanks again!

Joshua P. – St. Louis

On time, conscientious, friendly, hard working. Knowledgeable about the products. Shane the owner was on site in the beginning to make sure everything was right before the work began. Highly recommend them, reasonable in cost considering the amount of work that needed to be done. Explained step by step the need to update the existing wiring to bring it up to code. Felt very comfortable having his workers in my house. Made suggestions for other work that needed to be done while the we’re there such as my water heater leaking, which they were able to replace at the same time. Great Company!!

Frank M. – Arnold, MO

Hi Shane- The job your two guys did yesterday couldn’t have been done any better!  The whole experience, from your visit here to the end of the job yesterday has really exceeded my expectations.  They were very polite and professional and after they left you couldn’t even tell they had been there (except for the new AC, furnace and thermostat of course!).  Also, there were no “surprises” that always seem to crop up when there’s a major repair or construction project done; the job was done exactly as you said it would be done and the final bill was exactly what you said it would be.  You have no idea how refreshing that is!  Anyway, I just wanted to let you know how pleased I am with your company and I’ll be happy to refer others to you when I get the opportunity.

Jim M. – Barnhart, MO

Awtrey Heating and Air Conditioning is by far the best out there for your needs! Respectable Company, with people that treat you like a friend, very pleased with the service…My family thanks you! — feeling comfortable

Adrienne K. – Barnhart, MO

Shane (owner of Awtrey Heating & A/C) was very thorough and performed a technical assessment of our unit to determine why, during hot weather our A/C can not keep up with cooling demands.
I invited three contractors to review my needs, make recommendations and offer a proposal for work. With the other two contractors, they came in looked at the unit (and only looked at it) and recommended an entirely new unit at Thousands of $$$$$ cost. Neither of them agreed on the same solution.
Shane determined that our unit was operating at peak efficiency but that it was marginally “undersized” for the heat load placed on the cooling unit. (south facing side, vaulted ceilings in about 2/3 of the house, lower value windows. He suggested we do an assessment that is partially paid for by the local electric company, and increase the number of air ducts in the house.
Our attempt is to squeeze as much performance out as we can BEFORE considering buying a larger unit. Even if a larger unit is needed, we would need to add  more duct work to distribute the increase air flow from a new unit. Shane was very professional and used a number of tools to measure the performance of the A/C unit in our 10 year old house.
Shane’s prices were competitive but his strategy of making minor fixes (investments) may very well help us avoid paying for an entire new system to keep us cool during those 95-plus degree high temperatures. His approach was based on technology and took the time to explain the principals behind the issues and his recommendations.
While his pricing was competitve, he is helping us to keep from investing in a whole new system saving us a great deal of money. Great job, Shane.

Dom B. – Fenton, MO

Shane and his guys are awesome. They came to work everyday on time and even gave me suggestions on the work they were performing. Never tried to up sell or get more money out of me. Very friendly and always calls you back. Would definitely recommend.

James B. – Imperial, MO

When my 1981-vintage A/C compressor malfunctioned this year, I knew it was finally the time to replace the whole system, as well as my 1956-era furnace, and get some higher efficiency units installed (before the tax credits run out).

What I liked about Awtrey Heating and Air Conditioning:
– fair price
– listened to what I wanted and accomodated that
– went over various options appropriate for the system I needed and wanted, and let me pick which I wanted (no hard sells)
– did full Manual J calculations; did not just use a rule of thumb to size, or just put the same size back in with no further thought
– answered all my questions (and I had a lot), and answered them cheerfully
– communicated very well; always kept me informed
– always came exactly when they said they would
– the installation crew was extremely hardworking, conscientious, professionalwilling to answer all the questions I had while the furnace and A/C were going in
– everything was left very clean

Chris M. – Brentwood, MO

On one of the hottest days in St. Louis so far this year, our air conditioner stopped working.  I immediately called Shane, who answered my call immediately and rearranged his schedule to assess our unit.  He determined the condenser was inoperable and the unit needed to be replaced.  He also analyzed the function of our older furnace and determined it had about 2 to 3 years before it needed replacing.  He pointed out how replacing both units now would save me money in the future.  We discussed the various options and, with his assistance, selected the most affordable and capable units for our home.  Shane offered discounts for paying with cash and having an annual contract with him as well as outlined the rebates available for this installation.  Shane and Tony returned the following Monday to begin installation of the air conditioner and the furnace as well as a new thermostat, AccuClean filter, and humidifier.  They worked for 12 hours installing the air conditioner and thermostat to ensure we had cool air for the next heat wave.  Shane had to fabricate some metal sheeting for the furnace so they returned about a week later to install the new 98% furnace, new venting system, and humidifier.  Again, they were here about 8 hours before all the work was completed.  Shane stayed to assist me with completing the rebate forms so I could receive my rebates faster. Shane taught me what to look for and how to maintain my new system. He initially set the thermostat for me and showed me how to make changes.  They were courteous, punctual, clean, professional, and knowledgable.  I hardly knew they were in the house except for the occasional banging from the basement.  I am more than thrilled that Angie’s List linked me with this incredible company!  I recommend them to anyone who needs an exceptional heating and cooling expert.

Kate H. – St. Louis, MO

So very much pleased with Shane Awtrey and his crew! They were friendly, clean, knowledgeable, quick and was here when they said they would be. Any time we’ve called Shane about a question or something he always called us right back. We didn’t have to wait like with most contractors for that evening or even the next day or two. He always called us back within minutes. We definitely will recommend them to everyone. We really like the quietness of the new units.

Neil A. – Barnhart, MO

Shane is by far the best service person I have ever dealt with. My furnace went out this past winter and I solicited several bids to have a both a new furnace and AC unit put in. I was told by other contractors that it would take two days to put in and was quoted some really outrageous prices on lesser quality products. I even solicited a reputable family friend who did actually come in with a decent bid, was very knowledgeable, and offered a two day turn around. I almost went with him, but I still had an appointment with Awtrey the next morning. I am so glad I kept my appointment with Awtrey. I did not tell Shane I had talked to anyone else. He didn’t ask either. I just let him quote me for the system I wanted. He came in being as knowledgeable if not more then the family friend and even quoted me a lower price for a better system then anyone I talked to. He even one upped everyone by stating he can get them installed in one day. He was able to do this be taking measurements and planning ahead. Something you don’t see every day. It’s been a few months now since Shane did in fact complete the install in one day. My new furnace and AC work great.

Stacie S. – St. Louis, MO

Prompt, personal and professional service. I would highly recommend to anyone needing heating and/or cooling service.

Larry G. – Saint Louis, MO

I have no complaints. They were perfect. Their customer service was very friendly and professional. They did what they said they were going to do.

Debra C. – St. Louis, MO

I’m sure you’re very hot and very busy. Just want to say we are very happy and cool and glad we bought from you when we did!

Paul K. – St. Louis, MO

After getting several bids from various companies around town, I decided on Awtrey. And it was the right decision. Many of the other guys did not want to deal with the additional ductwork that I needed to get my house properly heated and cooled. But Awtrey came up with an affordable and creative way to run new ductwork, and replace my extremely old system. Plus, Shane was very knowledgeable about available rebate programs which helped save me money. They were so easy to work with, gave me a competitive price and did a great job from start to finish.
Call them… you will be glad you did.

Amy B. – Overland, MO

Thanks for all the hard work and talent you put into our home. We will be recommending you to anyone who needs HVAC services.

Hope F. – St. Ann, MO

I called Shane and he was at my house within hours. I was very satisfied with his work and his effectiveness. Highly recommend.

Tom E. – St. Louis, MO

Shane took the time to give us a comprehensive bid and to design the best system for our older home – our second floor is now comfortable summer and winter. He answered all our (many!) questions thoughtfully and was always professional and on time.

Barb M. – Webster Groves, MO

Shane, Thanks again for the great job you did for Lemay Church of Christ! We really appreciate your work and dedication to serving our congregation. We hope our continued relationship will be rewarding and beneficial for both of us.

Tim R. – Lemay, MO

I have several rental properties that have all required heating and AC work of some kind. I used Awtrey Heating and Cooling for both the maintenance and service work. Shane Awtrey was responsible, reliable and honest. I would highly recommend him to anyone in need of this kind of work.

Michelle B. – St. Louis, MO

Awtrey Heating and Air Conditioning Company is the TOPS. The quality equipment and the services provided were excellent. Every aspect of the job was explained to me. There was no clean-up required on my part by the time they left. The prices for both equipment and labor were the best that I could find. I have already recommended this company to many friends and relatives.

Ken P. – Arnold, MO

I had an air conditioning unit installed in my 3 story home. It has 6 bedrooms and 3 1/2 baths. They removed and disposed of the old unit. There was no additional ductwork needed. I have used their services on several occasions. Each time, I am quite pleased with their services. They always call me right back to schedule an appointment. I find them to be very trustworthy and complete quality work.

Ruth G. – Manchester, MO

Shane did an excellent job on my heating problem. He came on time and within less than 2 hours from initial phone call. He does not make you buy anything other than what is needed, push products, or pressure you into anything and that is a BIG plus. He is very knowledgeable, great on prices, and I recommend this company highly.

Katy M. – Imperial, MO

Awtrey has taken care of several rental properties for me and I have been very pleased with the results. He returns phone calls promptly, explains what needs to be done and gives me a fair price. I like working with an owner-operator who gives special attention to every customer. Thanks Shane!

Maria C. – St. Charles, MO

Shane and his company have performed work on properties I owned on several occasions. I have always been pleased with the results. They are quick to respond to emergencies, very professional and knowledgeable, and gave me a fair price. I highly recommend Awtrey Heating and Cooling. One of the best in St. Louis.

Beverly N. – St. Louis, MO

It is a pleasure to experience the work of a professional tradesman in this day and age. Shane came in and completely reinstalled my HVAC, correctly, and the improvement in operation is outstanding. My utility costs also reflect the improved operation. This was a good example of “you get what you pay for”. Shane has proved to be responsive and timely in his work and for ‘fair-market-value’. I recommend Shane without qualification. …..a Retiree on fixed income.

Mike R. – St. Louis, MO

I initially used Shane for HVAC needs several years back.  When
replacing the HVAC system in my home I engaged several contractors and
received bids from each of them.  Shane was the only one that actually
measured my home and made a recommendation based on actual needs of my
home.  Other contractors tried to throw a over-sized unit in my home
which I later learned may result in very inefficient operation.
Shane has easily been the best contractor I have worked with in St. Louis.
He is easy to work with and communicate with.  He’s dependable, he does
what he says and he’s very fair.  He’ll explain the situation in a very
straight forward and easy to understand manner.
After initial installation of my new HVAC unit several years ago Shane returned to
replace the motor on my outdoor A/C unit due to rain run off from my
roof wearing the fan motor out.  Most recently Shane returned to
troubleshoot the furnace motor that stopped running.  Although the motor
had recently expired from warranty Shane still provided a very
reasonable solution to get things running again.
I can’t recommend Shane enough and wish more contractors were as easy to deal with as he is.

James F. – St. Louis, MO

Thanks for finding and removing the bird’s nest that was in our unit. Not in a million years would we have thought birds were responsible for our air conditioner not working. We really appreciate your prompt service and attention to detail. We made the right decision to set up a maintenance agreement with your company and look forward to working with you!

Randy J. – Valley Park, MO

My AC went out yesterday, before the storm. I gave Awtrey a call at 8:00 this morning. I talked to Shane. He was very accommodating about time. He met me after I got off work at the house and had me up and running, for a lot less money than I expected. He was very personable, gave me some good tips. I am very glad I called him. Big Kudos. Need Heating and AC, give them a call FOR SURE!!! I already feel the cool!!!

WoooHooooo, 2 days later, and cool cool cool! Shane, YOU DA MAN!!!

Nick V. – Arnold, MO

Although the circumstances were not pleasant, the experience was. My heater went out in the winter, Shane repsonded immediatley and fixed the problem professionally at a reasonable price. Then, when my AC went out this summer, he duplicated his success and fixed that too. Shane knows his trade. He takes the time to explain what happened, why it happened, and how to keep it form happening again. He takes pride in hiw work and it shows. Thanks Shane!

Ryan G. – Imperial, MO

Shane, Thank you very much for doing our air conditioner/furnace yesterday. Most people had the day off. It is great to finally have a cool house. You did a wonderful job and we certainly appreciate what you do for us. Thanks again. Have a Safe and Happy 4th!

Jeanie D. – Arnold, MO

The company installed a new heating and cooling system in my home. They showed up on time. The owner was the one who did the work. They were very courteous when they were working. They cleaned up everything when they were done working. They put covers over their shoes when they were in the house.

Gary W. – St. Louis, MO

We are writing to thank you for including Awtrey Heating & Cooling among the HVAC service providers in your High-Efficiency Rebate Program. On a scale of 1 to 5, Shane Awtrey and his crew (Tony and Austin) rate a 10. We honestly believe they are the most professional, knowledgeable and friendly group of men to ever work in our home. Our 18-year old furnace began micro-cycling (5 second cycles) two days ago. We’d already had the HVAC contractor who provides our bi-annual inspections take a look at the furnace and were not impressed with their response as to the cause of the problem. Shane Awtrey was recommended by a friend. Shane came out, listed 3 possible repair scenarios and the price of each. Then he mentioned the multiple reasons to install a new, replacement furnace. His logic was impeccable. But then he took the time to explain your program whereby we could install a new furnace that you would finance for us and we were sold. Shane and his crew showed up at 8:30 AM today as promised. They took care to lay down runners and mats to protect our floors and carpeting. His crew was clean-cut, well-spoken and polite. They worked steadily throughout the day and finished in about 8 hours. They cleaned up every inch of their work areas (both inside and out) and left our house in immaculate condition. Then Shane stayed to show us each component of the system, how to program the new thermostat, gave us all our pamphlets and brochures and thanked us for the business. You have made an excellent choice in selecting Awtrey Heating & Air Conditioning as a partner in your energy efficiency program.

Steve & Renee A. – Fenton, MO

Thanks again for coming by tonight. I just put the new filters in and the AC is running on the 2nd floor. I can already see the temperature coming down. I really appreciate your prompt response. Good luck with your business – I will keep you in mind of all of my family and friends. Best regards,

Darren E. – Ballwin, MO

Mr. Awtrey has maintained my A/C & furnace for several years. When it came time for a new system, I automatically called him. Shane is always prompt, fair and gets the job done in a timely manner. Shane is a 10 on a 0-10 point scale.

Charlie H. – St. Louis, MO

I used Awtrey Heating & Air Conditioning to repair the air conditioning unit last week. He cleaned and serviced the air conditioning unit and in the process found that the condenser coil had a problem so replaced it. He also checked the main furnace unit and recommended changing the filter and getting disposable filters. He also checked the duct work and recommended that I get one of the ducts replaced eventually. We also worked out on a service agreement so that I will continue with the company. Though I had to pay extra money for the service agreement I think I was worth it. He was knowledgeable, pleasant, and thorough. He recommended so many things and told me what I needed to do to help make the AC unit work better. He did not try to sell everything to me upfront. He was a great guy. I was really happy to have hired him for the work. His customer service skills were good. He was truly dedicated to do the work that he loved to do and tried best to help me as a customer and give the best service possible. I would also like to highlight one thing. Once I came home from a vacation on a Sunday night to find that the AC was not working. I emailed this man at 11:30 at night, and he called me at 8 in the morning the next day and said he will be dropping by to check, and he was here by 9. That was a really spectacular experience I had with him.

Kate H. – St. Louis, MO

My A/C was blowing warm air, it was the end of the day, I called to get an estimate for low freon b/c that’s what I thought it was. The guys were getting ready to go home for the day, they went out of their way to come by my house and made it to my home in less than a half an hour from making the call, (I had a sick toddler at home)had the a/c going cool in about 20 mins. A part had gone bad in the unit and they had the replacement part in the company vehicle even for my very old unit. No problems since and at a cost a single mom (me) could afford. Great customer service, completely out of their way to help, knowledgeable. Absolutely 100% will be referring this company. I cannot thank them enough.

Kahla H. – Arnold, MO

About four years ago my furnace had to be replaced. I found Awtrey HVAC on the internet. Called him, he came out promptly put in a bid and did the work. A little over a year later my main AC unit broke. Since I was satisfied with the work on the furnace I called Awtrey again to replace that unit. Then this Spring my second AC unit broke and I called him back. That was three separate jobs and all were done in an high quality, professional way. Shane Awtrey is a young man with high principles. I trust him with my HVAC needs, although as i told him after the last job I hope I didn’t have to call him back in the near future…but if something did break he would get the call. He also believes in service after the sale. He doesn’t install then disappear.

Charlie O. – St. Louis, MO

Shane absolutely saved the day! A/C unit went out during the heat of the summer. Shane came after all his other appointments on the same day. He fixed the a/c unit on the spot. What a great person!I recommend Shane to all of my friends and family. Simply put … best price, quality work and great service!

Steve H. – Imperial, MO

Shane came out and gave us an estimate to replace our 30 year old system. His was the last of 7 estimates. No hard sell, just good information. As we walked around Shane told me more useful things about HVAC in my house than the other 6 estimators combined. His bid was at the low end, the proposed system looked good (I checked it out on the web), he was professional and pleasant with good references so we selected him. The installation was smooth and the new system is a pleasure. I highly recommend the Awtrey HVAC company without hesitation.

Ken R. – Webster Groves, MO

AC unit was not working on a Sunday afternoon, but didn’t truly confirm unit not properly functioning until very early hours of Monday. I started calling around the top rated companies on Angie’s list and the first two companies didn’t have live representatives until after 8am. I made contact with Shane (owner of Awtrey) at about 6:30am and he fit me in his schedule the same day and was at my house within several hours. I was so worried for my pets for this day was suppose to get up to 90 degrees. Shane was very professional, relaxed and knowledgable. He willing shared other information about our AC/furnace units that could save us money if we were to make a few minor changes. He was sure to put booty cover over his shoes to not harm our carpet from outside debri. Shane happily accepted the Angie’s list coupon and welcomed my business. Very satisfied and will have them out again for other services.

Jeremy E. – House Springs, MO